Effective Date: April 9, 2025

Welcome to Brandthryve. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to comply with these Terms. If you do not agree, please refrain from using our services.

 

1. Services Offered

Brandthryve is a full-service automation agency providing advanced automation solutions, including:

• AI Voice Agent (Sirius): Customized voice agents that interact with customers to streamline business processes.

• Lead Nurturing Automation: Automation workflows to engage and convert leads using platforms like ActiveCampaign.

• Custom Workflow Automation: Tailored automation solutions to eliminate manual tasks, boost operational efficiency, and integrate with existing systems.

• Automation Strategy Consulting: Consulting services to help businesses design and implement effective automation strategies.
   

These services are customized based on each client’s needs and goals, ensuring optimal efficiency and performance.

 

2. Client Responsibilities

To ensure smooth collaboration, clients must:

• Provide Accurate Information: Timely submission of accurate business information, branding materials, access to accounts, and other necessary resources.

• Timely Approvals: Respond promptly to approvals, feedback, or decisions to avoid delays.

• Compliance: Ensure compliance with laws, regulations, and platform-specific guidelines (e.g., GDPR, platform-specific terms for AI integrations).

• Access to Platforms: Grant access to platforms (e.g., CRM systems, communication channels, or other accounts) for service delivery.

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3. Payment Terms

• Fees: Payment amounts depend on the agreed scope of services. Fees may be one-time, recurring, or project-based.

• Payment Schedule:

  • Initial Payment: An initial payment is required to begin the project (e.g., for Sirius or Spark AI agent development).

  • Final Payment: Upon completion of the project, the remaining balance is due.

  • Recurring Payments: Ongoing services, such as AI agent maintenance or lead nurturing automation, require monthly payments.
     

• Payment Methods: Payments are processed securely through Stripe, PayPal, or other payment methods as agreed.

• Late Payments: Late payments may result in service suspension or additional fees.

 

4. Refund Policy

At Brandthryve, we are committed to delivering high-quality automation services. Due to the nature of our services, all payments are non-refundable once work has commenced, unless otherwise agreed upon in writing.

• Service Delivery and Expectations: Refunds are not issued for services already delivered, as automation and AI solutions are tailored to specific client needs and are intangible in nature.

• Cancellations: Clients may cancel their service at any time, but any work performed up until the cancellation date will be billed accordingly. For recurring services, cancellations must be made at least 14 days in advance in writing.

 

5. Intellectual Property

• Client Content: You retain ownership of any materials, content, or trademarks you provide. By sharing this content, you grant us permission to use it for service delivery.

• Work Created by Brandthryve: We retain ownership of all original content, creatives, and designs until full payment is received. Upon payment, ownership is transferred to you unless otherwise agreed.

• Third-Party Assets: Any stock photos, software, or third-party tools used in delivering services may remain subject to third-party licensing terms.

 

6. Service Delivery

• Timelines: Estimated timelines will be provided but are subject to revisions due to unforeseen circumstances, feedback delays, or scope changes.

• Performance Guarantees: While we aim for measurable results, performance can vary based on external factors beyond our control (e.g., algorithms, market trends, client data).

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7. Termination of Services

• By the Client: You may terminate services by providing 14 days written notice. Fees for work already completed are non-refundable.

• By Brandthryve: We reserve the right to terminate services if:

  • Payments are overdue.

  • A client breaches these Terms.

  • Actions damage our brand reputation or violate laws. In case of termination, any outstanding fees must be paid promptly.

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8. Confidentiality

Both parties agree to keep all confidential information, strategies, or trade secrets shared during the collaboration private.

 

9. Limitation of Liability

To the maximum extent permitted by law, Brandthryve will not be liable for indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities. Our total liability shall not exceed the amount paid by you for the services within the past 3 months.

 

10. Dispute Resolution

In case of disputes:

• Both parties agree to resolve conflicts amicably through negotiation.

• If unresolved, disputes will be subject to the laws of Wyoming.

 

11. Changes to These Terms

We may update these Terms from time to time. Significant changes will be communicated via email or a notice on our website. Continued use of our services constitutes acceptance of the revised Terms.

 

12. Contact Us

If you have any questions about these Terms or our services, reach out to us:

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Brandthryve
Email: service@brandthryve.com / brandthryve@gmail.com
Phone: +13235031694
Website: www.brandthryve.com

Address: 739 Bryant Street, San Francisco, CA 94107